AppsFlyer
- Job Title: IT Service Desk Specialist
Qualifications
- At least 1 year experience in an IT Support/Help Desk role
- Experience diagnosing and resolving technical issues
- High customer orientation skills
- Experience handling IT tasks on macOS and Windows OS (Windows 10)
- Solid problem solving and analytical skills
GoAhead Solutions
- Job Title: Service Desk Analyst
Qualifications
- Experience successfully delivering technical support via telephone in a high-call volume environment is strongly desired
- Must have excellent organizational and multitasking skills, including the ability to meet deadlines, follow written procedures, while maintaining superior customer service at all times with all users
- Requires the disposition and ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment
- Familiarity with service management frameworks strongly desired
- ITIL Certification or similar, a plus